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Day 19 – Q 5.Examine the factors that are imperative for the success of e-governance.

5. Examine the factors that are imperative for the success of e-governance.

ई-गवर्नेंस की सफलता के लिए जरूरी कारकों की जांच करें।


  • Key words in this question are “factors” and “examine”. We have to examine the factors which are necessary for the success of e-Governance.
  • In introduction, you can introduce e-Governance. In body of the answer mention the factors required for success of e-Governance. Simply enlisting won’t be sufficient, examine them. Conclude on an optimistic note.


  • Governance using information and communication technology is known as e-Governance. India’s first National e-Governance Plan (NeGP) was launched in 2006. India entered into new phase of e-Governance via e-Kranti or NeGP 2.0.
  • There are many factors necessary for success of e-Governance in India, which can be analysed in respect of four pillars of the e-Governance.



  • Well defined and well managed process of e-governance. It includes apps like UMANG, grievance redressal mechanisms and convergence and coordination between various stakeholders (departments, ministries, citizen, etc.).
  • Unified Mobile Application for New-age Governance (UMANG) is a multi-utility app and integrates with other core government services of Aadhaar, DigiLocker, Rapid Assessment System, and Bharat Bill Payment System etc. and supports 13 Indian languages.


  • To strengthen the second pillar of governance factors such as Digital literacy, Affordability, Accessibility are very important.
  • Though with the introduction of JIO and such other affordable service providers, internet in India became quite affordable, more needs to be done. According to a report of World Wide Web foundation, in India, there is a rise in affordability, but the lowest rates are found in other Asian countries like Pakistan, Sri Lanka, Myanmar and Vietnam.
  • Similarly on the front of digital literacy, PMGDISHA and such other digital literacy campaigns are started, but they are yet to bear fruits.


  • For a successful e-governance, state of the art technology is prerequisite. India is one of the technological hubs in the world, but also one of the most vulnerable countries for cyber attacks.
  • We need continuous and most modern technology as an important pillar of governance.
  • For technological support we can take benefit from private sector expertise such as Google and facebook, with precautions.


  • For successful e-governance, ‘resources’ is fourth pillar, and strength of this pillar is determined by factors such as infrastructure, electricity, Knowledge Resources, IT Policies, and Institutions working on e-Governance.
  • We have Bharat Net for and such other programmes for infrastructure development. Various institutions and departments such as NeGD (National e-Governance Division) are working to achieve e-Kranti, and of course there is no dearth of technological knowledge in India.
  • There are problems related to policies, we are yet to frame our data protection policy.


  • India is suffering from digital divide. Without building all the four pillars of the e-governance efficiently, e-kranti will remain a distant dream.
  • To establish a national e-governance system, and to compete with the global data protection regimes, India must evaluate the recommendations of Srikrishna committee report and take some constructive measure.
  • Lastly, success of e-governance depends on Political and administrative will.

Best Answer:  P29



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