Day 20 – Q 4.What is interpersonal emotional intelligence? Discuss.
4. What is interpersonal emotional intelligence? Discuss.
पारस्परिक भावनात्मक बुद्धि क्या है? चर्चा करें।
Introduction:
Emotional intelligence is the aspect of human intelligence that governs our ability to recognize, understand, control and use emotions in solving problems of a personal and interpersonal nature. According to Daniel Goleman, it has five key elements, namely, self-awareness, self-regulation, motivation, empathy and social skills. The last two elements together form what is called interpersonal emotional intelligence.
Body:
Significance of interpersonal emotional intelligence:
- Empathy- Sensing feelings of others and relating to them, makes a person better listener and enables effective communication.
- Conflict management- Difficult people and tense situations can be handled diplomatically to achieve a win-win solution for all.
- Group organization- Groups or teams are organized around a leader with good interpersonal emotional intelligence.
- Influence- People can effectively persuade others to build a consensus or garner support for a cause.
- Communication- It is easier to convey a clear message with least ambiguity using good communicators.
- Leadership- Without interpersonal skills a leader cannot exist. A good leader can guide others and helps bring a positive change in the society.
- Service orientation- Products and services are matched as per the needs of the customer or demand in the market.
- Personal relationships: Better able to build and maintain interpersonal relationships with the help of empathetic communication.
Use in administration:
- Resolving conflicts
- Understanding the need of the common man and acting accordingly
- Building effective leadership
- Conveying necessary information effectively, in a way that a layman can understand it
- Working through the diverse cultures and expectations
- Coordination within and between the organizations
- Social Networking, to help in situations of crisis
Note: Provide appropriate examples with at least 3-4 points.
Conclusion:
Interpersonal emotional intelligence, though being an important determinant of our social well-being and success, must be combined with a sense of reality and a socially responsible self-conscience to make sure that the social success is not achieved at the price of personal satisfaction.
Best answers: SASenapati
Inconsistent
